Items where Subject is "381 Commerce"

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Dewey Subject Headings (5690)
- 300 SOCIAL SCIENCES (3077)
  - 380 COMMERCE, COMMUNICATIONS & TRANSPORTATION (169)
    - 381 Commerce (66)

Group by: Authors | Item Type

Number of items at this level: 66.

Article

Anwar, Sohail and Ozuem, Wilson

(2022) An integrated service recovery process for service failures: insights from systematic review. Qualitative Market Research: An International Journal, 25 (4).

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Dasanayaka, Chamila

, Gunarathne, Nuwan

and Murphy, David F.

(2024) Environmental responsibility of family businesses: a perspective paper. Journal of Family Business Management, 14 (5). pp. 997-1004.

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Devies, Brittany

, Bullock, Lauren, Jenkins, Daniel, Allen, Scott and Stanberry, Joanna

(2025) Sound leadership: harnessing the power of podcasts in leadership development. New Directions for Student Leadership, 2025 (185). pp. 45-52.

[thumbnail of Stanberry_SoundLeadershipHarnessing.pdf]

[thumbnail of Stanberry_SoundLeadershipHarnessing_PubPdf.pdf]

Hughes, Helen Philippa Narelle

, Mouratidou, Maria

and Donald, William E.

(2023) Exploring the impact of an industrial placement year on students' competency development: a three-cohort, longitudinal study. Higher Education, Skills and Work-Based Learning, 13 (6). pp. 1218-1233.

[thumbnail of Mouratidou_ExploringTheImpact.PDF]

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Jackson, Keith (2015) Book review: Entrepreneurship, innovation and business clusters. International Journal of Entrepreneurial Behaviour and Research, 21 (1). pp. 146-148.

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Jackson, Keith, Kerr, Emma, Dobson, Charles, Greenwood, Anthony

and Tate, Joanna (2016) Cumbria book and high street retailing. British Library Management and Business Studies Portal .

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Kusumawati, Reni Diah, Oswari, Teddy, Yusnitasari, Tristyanti, Dutt, Himanshu and Shukla, Vijay Kumar (2020) Investigating customer satisfaction towards music website in Indonesia and India: a comparative study. International Journal of Digital Signals and Smart Systems, 4 (1-3). pp. 17-39.

[thumbnail of Oswari_InvestigatingCustomerSatisfaction.pdf]

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Lai, Jinlu (2017) The comparative research on online impulsive buying behaviour between the U.K. and China. Journal of Residuals Science and Technology, 14 (S1). S119-S124.

[thumbnail of Lai_TheComparativeResearch.pdf]

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Naeem, Muhammad

, Ozuem, Wilson

, Ranfagni, Silvia and Howell, Kerry (2025) User generated content and brand engagement: exploring the role of electronic semiotics and symbolic interactionism on Instagram. Computers in Human Behavior, 168 . p. 108642.

[thumbnail of Ozuem_UserGeneratedContent.pdf]

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Naeem, Muhammad and Ozuem, Wilson

(2021) Customers’ social interactions and panic buying behavior: insights from social media practices. Journal of Consumer Behaviour, 20 (5). pp. 1191-1203.

[thumbnail of Ozuem_Customers_Journal of Consumer Behaviour_January 2021.pdf]

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Naeem, Muhammad and Ozuem, Wilson

(2025) Understanding social motivation in scan and go technology. Journal of Computer Information Systems .

[thumbnail of Ozuem_UnderstandingSocialMotivation.pdf]

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Okeke, Augustine

(2025) Beyond bloodlines: a review of succession planning and generational continuity in African family businesses. Thunderbird International Business Review .

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Okeke, Augustine

(2025) Decarbonizing supply chains in emerging economies: a multilevel analysis of regulation, ESG, and digitalization. Global Journal of Emerging Market Economies .

[thumbnail of Okeke_DecarbonizingSupplyChains.pdf]

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Okeke, Augustine

(2021) Towards sustainability in the global oil and gas industry: identifying where the emphasis lies. Environmental and Sustainability Indicators, 12 . p. 100145.

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Okeke, Augustine

, Ugbebor, Ifeanyi and Rahim, Lukman Jimoh (2025) Digital maturity and hybrid strategies in emerging markets: the structural limits of entrepreneurial transformation. Strategy & Leadership, 2025 .

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Osman, Datuk Wira Dr Azizan

, Khazaei, Hamed

and Kanesan, Thavamaran (2025) The effect of business coaching on the performance of small medium enterprises in Malaysia: moderating role of competitive advantage. Cogent Business & Management, 12 (1). art. no. 2469769.

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Peck, Frank

(2016) Brexit: a surprising outcome. In Cumbria Magazine, 2016 (Sept). p. 13.

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Peck, Frank

(2016) Cumbria at work. In Cumbria Magazine, 2016 (Nov). p. 79.

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Peck, Frank

(2016) It feels like business as usual. In Cumbria Magazine, 2016 (August). p. 15.

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Peck, Frank

(2023) Productivity performance varies considerably across the regions of the UK and in recent years, the productivity gap between the UK and Cumbria has widened. In Cumbria Magazine, 2023 (Aug). pp. 12-13.

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Peck, Frank

(2023) The changing role of business premises in facilitating new business start ups and enterprise development has been the topic of recent research in Cumbria. In Cumbria Magazine, 2023 (May). pp. 8-9.

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Peck, Frank

(2017) The retail outlook. In Cumbria Magazine, 2017 (Dec). p. 19.

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Peck, Frank

and Cabras, Ignazio (2009) Impacts of agglomeration on call centre operations: evidence from North West England. Regional Studies, 43 (7). pp. 923-934.

[thumbnail of Peck_ImpactsOfAgglomeration_submitted.pdf]

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Peck, Frank

, Connolly, Stephen, Durnin, Jonathan and Jackson, Keith (2013) Prospects for 'place-based' industrial policy in England: the role of Local Enterprise Partnerships. Local Economy, 28 (7-8). pp. 828-841.

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Ruddick, William O., Richards, Morgan A. and Bendell, Jem

(2015) Complementary currencies for sustainable development in Kenya: the case of the Bangla-Pesa. International Journal of Community Currency Research, 19 . pp. 18-30.

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Schaefer, Anja, Williams, Sarah

and Blundel, Richard (2020) Individual values and SME environmental engagement. Business & Society, 59 (4). pp. 642-675.

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Williams, Sarah

and Murphy, David F.

(2023) Learning from each other: UK global businesses, SMEs, CSR and the Sustainable Development Goals (SDGs). Sustainability, 15 (5). p. 4151.

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Williams, Sarah

and Schaefer, Anja (2013) Small and medium-sized enterprises and sustainability: managers' values and engagement with environmental and climate change issues. Business Strategy and the Environment, 22 (3). pp. 173-186.

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Wood, Roy C. (2022) Book review: Tourism in Asian cities. Tourism Management, 92 . p. 104551.

[thumbnail of Wood_BookReviewTourism.pdf]

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Conference or Workshop Item

Ignazio, Cabras (2008) Agglomeration of services at regional level: the case of call centres in the North West England. In: 1st PhD Conference in Economics 2008 in memory of Vassilis Patsatzis, 16 May 2008, University of Athens, Greece. (Unpublished)

Jackson, Keith and Jackson, Jacqueline (2013) Uncovering the hidden value of networks: the complexity of small retailers relationships. In: Institute for Small Business and Entrepreneurship (ISBE) Conference, 12-13 November 2013, Cardiff, UK. (Unpublished)

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Jackson, Keith and Jackson, Jacqueline (2014) Uncovering the hidden value of networks: the complexity of small retailers' relationships. In: CRED seminar, 26 February 2014, CBIC Paternoster Row, Carlisle. (Unpublished)

[thumbnail of Jackson_UncoveringTheHidden.pdf]

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Jackson, Keith, Jackson, Jacqueline and Hopkinson, Gillian (2013) Engaging retailers: giving them voice or controlling their voice, a supplier’s perspective. In: British Academy of Management Conference (BAM 2013): Managing to Make a Difference, 10-12 September 2013, Liverpool, UK. (Unpublished)

[thumbnail of Jackson_EngagingRetailersGiving.pdf]

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Jackson, Keith and Woodruffe-Burton, Helen (2011) Variations in supplier relations operating within voluntary groups: historical perspectives on relationships and social justice in the independent retail sector. In: 27th Industrial Marketing and Purchasing Conference (IMP 2011), 31 August - 3 September 2011, Glasgow, UK. (Unpublished)

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Jackson, Keith (2012) Relationships causing good disloyalty and bad disloyalty in the convenience retail supply chain: a qualitative study. In: British Academy of Management (BAM) Conference, 11-13 September 2012, Cardiff, UK. (Unpublished)

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Jackson, Keith (2011) What do you want from a relationship? Retailer perspective of B2B relationships in the convenience sector in the UK. In: Research and Scholarship Fest, University of Cumbria, 8 July 2011, Lancaster, UK. (Unpublished)

Jackson, Keith and Jackson, Jacqueline (2015) Sustaining local family food business: leadership without authority. In: Leading Wellbeing Research Festival, 16-18 July 2015, Ambleside, UK. (Unpublished)

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Jackson, Keith and McGarrie, Brian (2012) Loyal or not loyal: a study of SME retailers in the modern supply chain. In: 35th Institute for Small Business and Entrepreneurship (ISBE) Conference, 7-8 November 2012, Dublin, Ireland. (Unpublished)

Malik, Poonam

(2017) For richer, or poorer, in science and in health… what makes industry-university partnerships work or fail? In: University of Cumbria Research & Innovation Conference: Achievement, Impact and Potential, 7 July 2017, Lancaster, UK. (Unpublished)

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Murphy, David F.

and Stanberry, Joanna

(2023) Contextualising the SDGs in North West England: findings from a multi-method, multi-year approach to relational bottom-up partnering. In: UKI PRME Conference 2023 (Principles for Responsible Management Education), 27-28 June 2023, Aston University, Birmingham, UK. (Unpublished)

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Ozuem, Wilson

, Ranfagni, Silvia, Willis, Michelle

and Rovai, Serena (2020) User-generated content, service failure and recovery strategies in the fashion industry: the need for a hybrid approach. In: American Marketing Association (AMA) Winter 2021 Conference, 17-19 February 2021, Online. (Unpublished)

[thumbnail of Ozuem_Extended Abstract_WO.pdf]

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Parry, Simon and Jackson, Keith (2010) Small business rates relief in the UK: a comparative review. In: 33rd Institute of Small Business and Entrepreneurship Conference (ISBE 2010), 2-4 December 2010, London, UK. (Unpublished)

[thumbnail of Jackson_SmallBusinessRates.pdf]

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Peck, Frank

, Jackson, Keith and Mulvey, Gail

(2015) Regulations: friend or foe? Regulation and growth-oriented small businesses. In: Institute of Small Business and Entrepreneurship (ISBE) Conference, 11-12 November 2015, Glasgow, Scotland. (Unpublished)

[thumbnail of Jackson_RegulationsFriendOrFoe.pdf]

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Peck, Frank

and Mulvey, Gail

(2010) Regional economic resilience: a useful concept for Cumbria? In: Research and Scholarship Fest, University of Cumbria, 9 July 2010, Lancaster, UK. (Unpublished)

Peck, Frank

, Mulvey, Gail

and Jackson, Keith (2011) The impacts and significance of rates relief for business support in Wales. In: Research and Scholarship Fest, University of Cumbria, 8 July 2011, Lancaster, UK. (Unpublished)

Peck, Frank

, Mulvey, Gail

, Jackson, Keith, Cabras, Ignazio, Parry, Simon and Jackson, Jacqueline (2011) The impacts and significance of rates relief for business support in Wales. In: 34th Institute for Small Business and Entrepreneurship (ISBE) Annual Conference: Sustainable futures: enterprising landscapes and communities, 9-10 November 2011, Sheffield, UK. (Unpublished)

Stewart, H. and Jackson, Keith (2017) The challenges for place based innovation. In: Association for University Research and Industry Links (AURIL) Conference, 5-6 October 2017, Bristol, UK. (Unpublished)

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Book

Bowen, Gordon and Ozuem, Wilson

, eds. (2019) Leveraging computer-mediated marketing environments. IGI Global.

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Shah, Rupesh, Murphy, David F.

and McIntosh, Malcolm, eds. (2017) Something to believe in: creating trust and hope in organisations: stories of transparency, accountability and governance. Routledge.

Bendell, Jem

, ed. (2000) Terms for endearment: business, NGOs and sustainable development. Greenleaf Publishing, Sheffield, UK.

Ozuem, Wilson

and Ranfagni, Silvia, eds. (2021) The art of digital marketing for fashion and luxury brands: marketspaces and marketplaces. Palgrave Macmillan, Cham, Switzerland.

Ozuem, Wilson

and Willis, Michelle

(2022) Digital marketing strategies for value co-creation: models and approaches for online brand communities. Palgrave Macmillan, Cham, Switzerland.

Book Section

Appiah, Kenneth, Sam-Epelle, Ibelema and Osabutey, Ellis L.C. (2019) Technology and health services marketing in Africa. In: Hinson, Robert, Osei-Frimpong, Kofi, Adeola, Ogechi and Aziato, Lydia, (eds.) Health service marketing management in Africa. Routledge/Productivity Press, Abingdon, UK.

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Bendell, Jem

, Little, Richard and Sutherland, Neil (2018) The seven unsustainabilities of mainstream leadership. In: Redekop, Benjamin W., Rigling Gallagher, Deborah and Satterwhite, Rian, (eds.) Innovation in environmental leadership: critical perspectives. Routledge Studies in Leadership Research, 9 . Routledge Taylor & Francis, Abingdon, UK, pp. 13-31.

Islam, Md Nazmul and Chitran, Vivek (2022) Social media and social entrepreneurship. In: Information Resources Management Association, (ed.) Research anthology on social media advertising and building consumer relationships. IGI Global, Hershey, PA, US, pp. 867-886.

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Justin, Larner

(2021) The Open Source Platform Federation Business Model. In: Teli, Maurizio and Bessetti, Chiara, (eds.) Becoming A Platform in Europe: On the Governance of the Collaborative Economy. Now Publishers, Delft, pp. 180-210.

Kalagbor, Anthony (2021) Service failure, recovery, and sustainable development: towards justice in the extractive industry of Nigeria. In: Alhassan, Yahaya and Nwagbara, Uzoechi, (eds.) Microfinance and sustainable development in Africa. IGI Global Scientific Publishing, Hershey, PA, US, pp. 234-263.

Kalagbor, Anthony (2023) Service failure, recovery, and sustainable development: towards justice in the extractive industry of Nigeria. In: Information Resources Management Association, (ed.) Research anthology on business law, policy, and social responsibility. IGI Global Scientific Publishing, Hershey, PA, US, pp. 1410-1432.

Naem, Muhammad and Okafor, Sebastian

(2022) User-generated content and consumer brand engagement. In: Information Resources Management Association, (ed.) Research anthology on social media advertising and building consumer relationships. IGI Global, Hershey, PA, US, pp. 304-331.

Williams, Sarah

(2018) Can a values reframing of ISO14001:2015 finally give business an effective tool to tackle climate change? In: Crowther, David and Seifi, Shahla, (eds.) Redefining corporate social responsibility. Developments in corporate governance and responsibility, 13 . Emerald, Bingley, UK, pp. 15-26.

Williams, Sarah

, Schaefer, Anja and Blundel, Richard (2017) Understanding value conflict to engage SME managers with business greening. In: Rendtorff, Jacob Dahl, (ed.) Perspectives on philosophy of management and business ethics. Ethical Economy, 51 . Springer, Cham, Switzerland, pp. 73-91.

[thumbnail of Williams 2017 Ethical Economy.pdf]

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Report

Bendell, Jem

(2012) Elegant disruption: how luxury and society can change each-other for good. Asia Pacific Work In Progress Research Paper Series Volume 9. Asia Pacific Centre for Sustainable Enterprise, Griffith University, Queensland, Australia.

[thumbnail of Bendell_ElegantDisruptionHowLuxuryAndSociety.pdf]

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Jackson, Keith, Jackson, Jacqueline and Hopkinson, Gillian (2013) Engaging retailers: giving them voice or controlling their voice, a supplier's perspective. British Academy of Management Conference Proceedings 2013. British Academy of Management.