Items where Author is "Azemi, Yllka"

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Number of items: 4.

Article

Azemi, Yllka, Ozuem, Wilson, Howell, Kerry E. and Lancaster, Geoff (2019) An exploration into the practice of online service failure and recovery strategies in the Balkans. Journal of Business Research, 94 . pp. 420-431.
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Azemi, Yllka, Ozuem, Wilson, Lancaster, Geoff and Lindridge, Andrew (2018) Service failure and recovery strategies in the Balkans: an exploratory study. Qualitative Market Research: An International Journal .
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Conference or Workshop Item

Azemi, Yllka and Ozuem, Wilson (2019) The effects of severity of negative word-of-mouth (nWOM): an aggression-frustration perspective. In: 2019 AMA Summer Academic Conference (American Marketing Association), 9-11 August 2019, Chicago, IL, US. (Unpublished)
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Book Section

Azemi, Yllka and Ozuem, Wilson (2019) Online service failure: understanding the building blocks of effective recovery strategy. In: Bowen, Gordon and Ozuem, Wilson, (eds.) Leveraging computer-mediated marketing environments. IGI Global, Pennsylvania, US, pp. 249-265.
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This list was generated on Mon Oct 21 01:06:21 2019 UTC.