Items where Author is "Azemi, Yllka"

Up a level
Export as [feed] RSS
Group by: Item Type | No Grouping
Number of items: 4.

Azemi, Yllka and Ozuem, Wilson (2019) The effects of severity of negative word-of-mouth (nWOM): an aggression-frustration perspective. In: 2019 AMA Summer Academic Conference (American Marketing Association), 9-11 August 2019, Chicago, IL, US. (Unpublished)
[img]
Preview
[img]
Preview

Azemi, Yllka and Ozuem, Wilson (2019) Online service failure: understanding the building blocks of effective recovery strategy. In: Bowen, Gordon and Ozuem, Wilson, (eds.) Leveraging computer-mediated marketing environments. IGI Global, Pennsylvania, US, pp. 249-265.
[img]
Preview

Azemi, Yllka, Ozuem, Wilson, Howell, Kerry E. and Lancaster, Geoff (2019) An exploration into the practice of online service failure and recovery strategies in the Balkans. Journal of Business Research, 94 . pp. 420-431.
[img]

Azemi, Yllka, Ozuem, Wilson, Lancaster, Geoff and Lindridge, Andrew (2018) Service failure and recovery strategies in the Balkans: an exploratory study. Qualitative Market Research: An International Journal .
[img]
Preview

This list was generated on Wed Jul 17 06:00:35 2019 UTC.