Items where Department is "Business" and Year is 2020

Article

Azemi, Yllka, Ozuem, Wilson ORCID: https://orcid.org/0000-0002-0337-1419 and Howell, Kerry E. (2020) The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective. Psychology & Marketing, 2020 . pp. 1-14.

Bowen, Gordon, Appiah, Dominic and Okafor, Sebastian ORCID: https://orcid.org/0000-0002-7391-4466 (2020) The influence of corporate social responsibility (CSR) and social media on the strategy formulation process. Sustainability, 12 (15). e6057.

Brierley, Gerry, Ozuem, Wilson ORCID: https://orcid.org/0000-0002-0337-1419 and Lancaster, Geoff (2020) Subconscious marketing communication techniques and legal implications. Journal of Decision Systems, 29 (2). pp. 69-78.

Clay, Matt, Kidd, Moray, Gale, Andrew W. ORCID: https://orcid.org/0000-0001-7844-8890 , Boardman, Tim, Murphy, Jim, Wynn, Tony, Naylor, Steven and Ellwood, Jo (2020) Understanding loss of containment of non-radiological chemotoxic materials in the civil nuclear and process industries. Process Safety and Environmental Protection, 136 . pp. 203-213.

Klebl, David P., Monteiro, Diana C. F., Kontziampasis, Dimitrios ORCID: https://orcid.org/0000-0002-6787-8892 , Kopf, Florian, Sobott, Frank, White, Howard D., Trebbin, Martin and Muench, Stephen P. (2020) Sample deposition onto cryo-EM grids: from sprays to jets and back. Acta Crystallographica Section D Structural Biology, 76 (4). pp. 340-349.

Ozuem, Wilson ORCID: https://orcid.org/0000-0002-0337-1419 (2020) Minding the competition: the drivers for multichannel service quality in fashion retailing. Journal of Retailing and Consumer Services .

Ozuem, Wilson ORCID: https://orcid.org/0000-0002-0337-1419 (2020) Service quality in multichannel fashion retailing: an exploratory study. Information Technology and People, 33 (4). pp. 1327-1356.

Conference or Workshop Item

Ozuem, Wilson ORCID: https://orcid.org/0000-0002-0337-1419 , Willis, Michelle and Ng, Raye ORCID: https://orcid.org/0000-0002-2942-0434 (2020) Determinants of the characteristics of online brand communities and millennials: Towards a re-conceptualisation. In: American Marketing Association (AMA) Summer Conference (2020), August 18-21st 2020, Online. (Unpublished)