Items where Author is "Rai, Dipen"
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Rai, Dipen and Ozuem, Wilson
ORCID: https://orcid.org/0000-0002-0337-1419
(2019)
Exploring the relationship between online service failure, recovery strategies and customer satisfaction.
In: 24th UK Academy for Information Systems International Conference, 9-10 April 2019, University of Oxford, UK.
(Unpublished)
ORCID: https://orcid.org/0000-0002-0337-1419
(2019)
Exploring the relationship between online service failure, recovery strategies and customer satisfaction.
In: 24th UK Academy for Information Systems International Conference, 9-10 April 2019, University of Oxford, UK.
(Unpublished)
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