Items where Author is "Rafangni, Silvia"
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Ozuem, Wilson
ORCID: https://orcid.org/0000-0002-0337-1419
, Rafangni, Silvia, Willis, Michelle and Rovai, Serena
(2021)
Unpacking the concept of influencers: the moderating role of Social Media Influencers in service failure recovery strategies.
In: 2021 AMA Summer Academic Conference, August 4-6, 2021, Virtual.
(Unpublished)
ORCID: https://orcid.org/0000-0002-0337-1419
, Rafangni, Silvia, Willis, Michelle and Rovai, Serena
(2021)
Unpacking the concept of influencers: the moderating role of Social Media Influencers in service failure recovery strategies.
In: 2021 AMA Summer Academic Conference, August 4-6, 2021, Virtual.
(Unpublished)
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