A service evaluation to examine the coordination and management of care services provided by case managers

McShane, Emma (2024) A service evaluation to examine the coordination and management of care services provided by case managers. Masters dissertation, University of Cumbria. Item availability may be restricted.

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Abstract

The main objective of this study is to gain an in-depth understanding of the effectiveness of case managers in implementing case management services efficiently and effectively. More specifically, this study aims to explore the perceptions of case managers, particularly focusing on BABICM Standard 3: Coordination and Management. In order to accomplish the objective, comprehensive qualitative research was carried out, consisting of two stages. The first stage involved an online survey questionnaire to draw perspectives from case managers from a single case management company. The second stage involved conducting semi-structured interviews with individuals who completed the questionnaire. The data was analysed through two well-known techniques: content analysis and thematic analysis. This rigorous analysis method led to the identification of five crucial themes: Communication, Client-centred approach, Role of a case manager, Reviewing Monitoring, and Funding. These themes were found to be instrumental in ensuring that the case management processes are effective and efficient in addressing the needs of their clients. Despite the study's somewhat low participation rate, it highlighted the importance of these themes in promoting effective coordination and management and the significance of adhering to BABICM guidelines. Moreover, the study highlights the crucial role of the preceptor programme implemented by the organisation, as well as the unwavering dedication and commitment of case managers to ensure that their clients receive the necessary care and support. The preceptor programme helps new case managers develop the skills and knowledge required for effective case management, which ultimately leads to better outcomes for clients. Recommendations for future studies include expanding the survey timeframe and being inclusive of all members of BABICM. Additionally, it would be valuable to include the perspectives of clients and family members to gain a more comprehensive perspective on the effectiveness of case managers and how they can improve their services to better serve their clients.

Item Type:	Thesis/Dissertation (Masters)
Departments:	Institute of Health > Continuing Development and Health Leadership
Additional Information:	Dissertation submitted in part fulfilment for the MSc in Practice Development, University of Cumbria, word count 13,750, April 2024.
Depositing User:	Anna Lupton
Date Deposited:	03 Dec 2024 10:58
Last Modified:	12 Dec 2024 11:10
URI:	https://insight.cumbria.ac.uk/id/eprint/8524