Exploring the role of chatbots and messaging applications in higher education: a teacher’s perspective

Merelo, Juan J. ORCID logoORCID: https://orcid.org/0000-0002-1385-9741, Castillo, Pedro A. ORCID logoORCID: https://orcid.org/0000-0002-5258-0620, Mora, Antonio M. ORCID logoORCID: https://orcid.org/0000-0003-1603-9105, Barranco, Francisco, Abbas, Noorhan ORCID logoORCID: https://orcid.org/0000-0002-1434-6497, Guillén, Alberto ORCID logoORCID: https://orcid.org/0000-0001-9918-3238 and Tsivitanidou, Olia ORCID logoORCID: https://orcid.org/0000-0002-9985-0333 (2022) Exploring the role of chatbots and messaging applications in higher education: a teacher’s perspective. In: Zaphiris, Panayiotis and Ioannou, Andri, (eds.) Learning and collaboration technologies: novel technological environments. Lecture Notes in Computer Science (LNCS), 13329 . Springer International Publishing, Cham, Switzerland, pp. 205-223. Full text not available from this repository.

(Contact the author)
Official URL: https://doi.org/10.1007/978-3-031-05675-8_16


The use of new technologies such as messaging applications and chatbots in higher education is rapidly growing in Western countries. This entails a careful consideration of the potential opportunities and/or challenges of adopting these tools. Hence, a comprehensive examination of the teachers’ opinions and needs in this discipline can shed light on the effective ways of enhancing students’ learning and boosting their progress. In this contribution, we have surveyed the opinions of instructors based in Spain (mainly) and Spanish-speaking countries. Specifically, we aimed to collect teachers’ feedback about their opinions regarding the introduction of the messaging platforms and chatbots in their classes, understand their needs and to collect information about the various educational use cases where these tools are valuable. In addition, an analysis of how and when teachers’ opinions towards the use of these tools can vary across gender, experience, and their discipline of specialization is presented. The key findings of this study highlight the factors that can contribute to the advancement of the adoption of messaging platforms and Chabots in higher education institutions to achieve the desired learning outcomes.

Item Type: Book Section
Publisher: Springer International Publishing
ISSN: 1611-3349
ISBN: 9783031056758
Departments: Institute of Business, Industry and Leadership > Policing and Criminology
Additional Information: Noorhan Abbas, PhD Student, Institute of Business, Industry and Leadership, Policing, University of Cumbria, UK.
Depositing User: Insight Administrator
SWORD Depositor: Insight Administrator
Date Deposited: 05 Jul 2022 11:21
Last Modified: 05 Dec 2022 10:32
URI: https://insight.cumbria.ac.uk/id/eprint/6478
Edit Item