Covid-19 and the ‘new normal’: are remote video consultations here to stay?

Bidmead, Elaine and Marshall, Alison (2020) Covid-19 and the ‘new normal’: are remote video consultations here to stay? British Medical Bulletin . Item availability may be restricted.

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Official URL: https://doi.org/10.1093/bmb%2Fldaa025

Abstract

Covid-19 and the ‘new normal’: are remote video consultations here to stay? Elaine Bidmead Centre for Research in Health and Society, Institute of Health, University of Cumbria, Carlisle, Cumbria, UK Alison Marshall Centre for Research in Health and Society, Institute of Health, University of Cumbria, Carlisle, Cumbria, UK Abstract Introduction

During the UK Covid-19 lockdown, video consultations (telemedicine) were encouraged. The extent of usage, and to which concerns to earlier implementation were set aside, is unknown; this is worthy of exploration as data becomes available.
Sources of data

Sources of data are as follows: published case studies, editorials, news articles and government guidance.
Areas of agreement

Video can be clinically effective, especially where patients cannot attend due to illness or infection risk. Patients are positive, and they can benefit from savings in time and money. Adoption of telemedicine is hindered by a range of known barriers including clinician resistance due to technological problems, disrupted routines, increased workload, decreased work satisfaction and organizational readiness.
Areas of controversy

Despite policy impetus and successful pilots, telemedicine has not been adopted at scale.
Growing points

Increased use of telemedicine during the Covid-19 crisis presents opportunities to obtain robust evidence of issues and create service transformation effectively.
Areas timely for developing research

Examination of telemedicine use during the Covid-19 crisis to ensure that the benefits and usage continue into the post-lockdown, ‘new normal’ world.

This article has been accepted for publication in The British Medical Bulletin by Oxford University Press.

Item Type: Article
Journal / Publication Title: British Medical Bulletin
Publisher: Oxford University Press
ISSN: 0007-1420
Related URL(s):
Departments: Research Centres > Centre for research in Health and Society (CRIHS)
Depositing User: Elaine Bidmead
Date Deposited: 24 Aug 2020 15:42
Last Modified: 24 Aug 2020 15:45
URI: https://insight.cumbria.ac.uk/id/eprint/5667

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