The influence of corporate social responsibility (CSR) and social media on the strategy formulation process

Bowen, Gordon, Appiah, Dominic and Okafor, Sebastian ORCID logo ORCID: (2020) The influence of corporate social responsibility (CSR) and social media on the strategy formulation process. Sustainability, 12 (15). e6057.

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The current theory on strategy formulation is based significantly on environmental analysis and leveraging strategic capability. There is limited understanding of how corporate social responsibility (CSR) and social media strategies could develop the strategy formulation to improve strategic outcomes. The input into the strategic formulation process does not tend to take account of customers’ inclination for CSR practices and policies. This is particularly important for consumers who can spurn organisations that do not incorporate ethical practices in their core values. The paper aims to show that social media is an inclusive tool, because of the duplex communication techniques that enhance it, and CSR is complementary to building a robust strategic planning process. The methodology is a qualitative case study using a reflective perspective based on a complete participant role. The results demonstrate that there are challenges in operating a strategic planning process that is situated in an uncertain, volatile and dynamic business environment; it requires an integrated partnership between the inter-organisational actors and other stakeholders. Social media is the integrator of resources and CSR helps to build relationships, acting as a reinforcer of trust.

Item Type: Article
Journal / Publication Title: Sustainability
Publisher: MDPI
ISSN: 2071-1050
Departments: Academic Departments > Business, Law, Policing & Social Sciences (BLPSS) > Business
Additional Information: This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Depositing User: Insight Administrator
SWORD Depositor: Insight Administrator
Date Deposited: 03 Aug 2020 13:48
Last Modified: 11 Jan 2024 16:33


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