A snapshot of the student experience: exploring student satisfaction through the use of photographic elicitation

Kaye, Linda K., McCann, Joseph J. and Bates, Elizabeth (2017) A snapshot of the student experience: exploring student satisfaction through the use of photographic elicitation. In: 2017 SOLSTICE and CLT (Centre for Learning and Teaching) Conference, 5-6 June 2017, Edge Hill University, Ormskirk, UK. (Unpublished)

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Official URL: https://www.edgehill.ac.uk/solstice/conference/201...

Abstract

Student satisfaction is both an important, yet controversial issue within the Higher Education sector, which is typically measured through policy-driven metrics such as the National Student Survey (NSS). However, less is understood about the qualities of a satisfying student experience “as lived” from the perspective of the student, thus questioning the adequacy of such measures. In response to this, the current study used student-driven photographic elicitation as a means of more adequately capturing the holistic student experience. This entailed nine final year undergraduate psychology students who each gathered a series of photos, which formed the basis for discussion in an interview. Thematic analysis of the narratives of the interview discussions revealed several main themes surrounding their experiences. These were: “Learning Environment”, “Work-Life Balance”, and “Wider University Community”. Findings are discussed with reference to the implications of student satisfaction, and national metrics used for measuring it, for institutional policies of recruitment and retention.

Item Type: Conference or Workshop Item (Paper)
Departments: Applied Psychology and Social Studies
Depositing User: Anna Lupton
Date Deposited: 15 Jul 2019 15:57
Last Modified: 17 Jul 2019 15:15
URI: http://insight.cumbria.ac.uk/id/eprint/5000

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