Teaching communication via awareness of Berne's personal ego states

Kenward, Linda (2013) Teaching communication via awareness of Berne's personal ego states. Nurse Education Today, 33 (10). pp. 1096-1098.

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Official URL: https://doi.org/10.1016/j.nedt.2013.03.008

Abstract

Nursing is undergoing a not so quiet revolution. With the recent Francis report the profession is under scrutiny more than ever before. The professional behaviour and empathetic skills of nurses are frequently questioned and nurses are required to develop higher level relational skills, to articulate levels of connection with patients, service users and other professionals, and to develop self-awareness and confidence in how they communicate. This article suggests that the implementation of basic Transactional Analysis (TA) training in communication would prove an asset to undergraduate nursing education. Students already received education around good communication, but it is frequently around other oriented strategies that take account of the needs and settings of those that are communicated with. Furthermore, there is little recognition of self-oriented awareness of how and why communication takes place as it does. TA training would enable nurses to reflect on why communication with particular people does or does not go well or always seems to leave them with particular feelings. With the current focus on the profession it seems that a new way is needed in our communication with ourselves, other professionals and more importantly with our patients. Perhaps implementing TA theory might be a first step towards improving communication and therefore further developing the empathy and relational skills that nurses need.

Item Type: Article
Journal / Publication Title: Nurse Education Today
Publisher: Elsevier for Churchill Livingstone
ISSN: 1532-2793
Departments: Nursing, Health & Professional Practice (NHPP)
Depositing User: Anna Lupton
Date Deposited: 27 Jun 2019 15:42
Last Modified: 05 Jul 2019 09:13
URI: http://insight.cumbria.ac.uk/id/eprint/4907

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