Adopting telehealth innovations: when evidence is not enough

Marshall, Alison and Heginbotham, Chris (2013) Adopting telehealth innovations: when evidence is not enough. In: 3rd Annual International Congress on Telehealth and Telecare, 1-3 July 2013, The King’s Fund, London, UK. (Unpublished)

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Abstract

Medical and healthcare practice in the 21st century is expected to be ‘evidence-based’. Health services need to assess evidence about new technologies and innovations, but current processes are highly structured and too focussed on ‘facts’ without a recognition of the values that are incorporated or the beliefs and principles of service users (Stamm and Perednia, 2000, Koch, 2006). In the development, marketing, adoption, and implementation of telehealth, communication, training, cultural sensitivity, and end-user customisation are critical. As Ackerman and colleagues suggest, ‘[T]elehealth is ultimately a system of systems in scale and complexity (our italics). In using telehealth to implement personalised care, ‘we must appreciate system complexity as telehealth moves toward increasing functionality, integration, interoperability, outreach, and quality of service’ (2010).

Item Type: Conference or Workshop Item (Paper)
Departments: Rehabilitation
Cumbrian Centre for Health Technologies (CACHET)
Depositing User: Anna Lupton
Date Deposited: 25 Jun 2019 11:36
Last Modified: 25 Jun 2019 11:36
URI: http://insight.cumbria.ac.uk/id/eprint/4887

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