Health and quality through the customer experience: a study of disabled adaptations

Taylor, Simon Peter (2013) Health and quality through the customer experience: a study of disabled adaptations. Masters dissertation, University of Cumbria. Item availability may be restricted.

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Abstract

The focus of this research is in the area of disabled adaptations that enable those who have had them carried out within their home to continue to live independently within the community. Such a study is important to informing the debate about the health, housing and social care systems within the UK and contributing to the knowledge about the subject. The research approach adopted in this dissertation is mixed including both qualitative and quantitative methodologies. Interviews were carried out with four customers and surveys completed before and after the disabled adaptations were fitted into their homes. The findings from this research provide evidence that the well-being of an individual can improve following a disabled adaptation being put into their home. The main conclusions from this study are that specific interventions such as disabled adaptations can help improve people’s lives and well-being. There are also impacts upon the wider health, housing and social care systems. This dissertation recommends that further study is carried out to gain a greater understanding of the effectiveness of such interventions, their benefits including costs / savings and those benefits felt by the customer.

Item Type: Thesis/Dissertation (Masters)
Departments: Faculty of Education, Arts and Business > Business, Law, Policing and Social Sciences
Additional Information: Project submitted in partial fulfilment of the requirements of the Master of Business Administration of the University of Cumbria.
Depositing User: Anna Lupton
Date Deposited: 21 Dec 2017 10:43
Last Modified: 23 Mar 2018 20:24
URI: http://insight.cumbria.ac.uk/id/eprint/3504

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