Off-shoring in the contact centre industry and employment in the North West of England

Peck, Frank and Cabras, Ignazio (2009) Off-shoring in the contact centre industry and employment in the North West of England. Service Industries Journal, 29 (2). pp. 173-184.

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Official URL: https://doi.org/10.1080/02642060802294920

Abstract

The significance of contact centre employment has recently been the subject of renewed debate in regional policy-making of late, driven by media comment on the threat of off-shoring. Despite these concerns, empirical research on the scale of such activities in regions is limited. This article reviews available data on contact centre employment in the sub-regions of North West England. The evidence appears to show continued growth in the number of contact centres and employment totals. The concluding section reconsiders the significance of contact centres for Regional Economic Strategies that focus on developing high value-added activities.

Item Type: Article
Journal or Publication Title: Service Industries Journal
Publisher: Taylor & Francis (Routledge)
ISSN: 1743-9507
Departments: Centre for Regional Economic Development (CRED)
Depositing User: Insight Administrator
Date Deposited: 08 Feb 2016 12:20
Last Modified: 17 May 2018 10:19
URI: http://insight.cumbria.ac.uk/id/eprint/2001

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