Items where Author is "Rovai, S"
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Conference or Workshop Item
Ozuem, Wilson, Rafangni, S, Willis, M and Rovai, S
(2021)
Unpacking the concept of influencers: the moderating role of Social Media Influencers in service failure recovery strategies.
In: 2021 AMA Summer Academic Conference, August 4-6, 2021, Virtual.
(Unpublished)
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