It's good to talk: auditing clinicians' interactions with patients in a primary care setting

Donnellon, Kay, Hurford, Grace and Cox, Diane (2013) It's good to talk: auditing clinicians' interactions with patients in a primary care setting. Clinical Governance : an international journal, 18 (3). pp. 220-227. Full text not available from this repository.

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Official URL: http://dx.doi.org/10.1108/CGIJ-12-2012-0044

Abstract

Purpose - The purpose of this study is to analyse the effect on clinical practice of auditing doctors, advanced nurse practitioners and pharmacist consultations within an out of hours primary care organisation and the resultant effects this may have on clinical practice and the quality of care provision. Design/methodology/approach - The study utilises a multi method time series case study approach using the results from the Royal College of General Practitioners (RCGP) audit tool analysis, alongside focus group analysis and participant observation. Findings - The results demonstrate that there is a clear link between implementation of a clinical audit strategy within a wider clinical governance framework and improved standards of all clinician's work. This study also demonstrates how the analysis can inform a definition of quality. Research limitations/implications - The definition of quality is limited and is one of the limitations of the study since it is related to out of hours primary care only. Practical implications - Results may be extrapolated to other care providers both out of hours and in traditional GP practices. Originality/value - This case study demonstrates how the time series analysis of audit results can assist in assuring commissioners of health services of the quality of the services they appoint.

Item Type: Article
Journal or Publication Title: Clinical Governance : an international journal
Publisher: Emerald
Departments: Faculty of Health and Science > Rehabilitation and Social Work > Rehabilitation
Depositing User: Insight Administrator
Date Deposited: 31 Mar 2014 07:46
Last Modified: 26 Aug 2016 16:10
URI: http://insight.cumbria.ac.uk/id/eprint/1471

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